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Refund Policy

CI Motorsports Return & Refund Policy

READ THIS FIRST

  • Email [email protected] to start a return. Every request is reviewed manually. A response takes 1–3 business days.
  • Reply with the order number, item SKU or part name, reason for the return, and whether you want a refund, an exchange, or store credit. Include clear photos of the item and the original manufacturer packaging, including the sealed box and labels.
  • Do not ship until you have a written RMA number. Unauthorized returns are refused. After the RMA is issued, ship within 7 days and send us the tracking number.
  • A chargeback is not a return. No refund until we receive and inspect eligible merchandise. We will contest disputes that skip this process.

FITMENT

It is up to the customer to determine if the part fits before placing the order. This covers powersports and automotive products.

If the part does not fit, the buyer pays return shipping. An exchange or store credit has no restocking fee. A refund to the original payment method in days 0–15 has a 10% restocking fee if the part is unopened, or a 20% restocking fee if the box was opened or the wrong part was ordered, plus a 3% processing fee (not charged on PayPal).

A prepaid return label is provided when the item received is a different part number than the one purchased, or the item is defective.

How Refunds Work

  • Start within 30 days of delivery (carrier tracking date).
  • Days 0–15: Refund to the original payment method. Unopened is a 10% restocking fee. An opened box, or the wrong part ordered, is a 20% restocking fee. Both include a 3% non-refundable processing fee (not charged on PayPal).
  • Days 16–30: Store credit only. Restocking and the processing fee are waived.
  • Return shipping is paid by the buyer when the item matches the part number purchased, including when it does not fit. Original outbound shipping is refunded when a different part number was sent, or the item is defective.
  • Item received does not match the part number purchased: Full refund or exchange on the affected items. We cover reasonable shipping we approve in writing.

Fees

  • Unopened / brand new, refund to the original payment method: 10% restocking fee plus a 3% non-refundable processing fee (not charged on PayPal).
  • Opened box, or the wrong part was ordered, refund to the original payment method: 20% restocking fee plus a 3% non-refundable processing fee (not charged on PayPal).
  • Exchange or store credit: no restocking fee, and no 3% processing fee.
  • Cancel after the card is charged, before it ships: 3% cancellation fee. No fee on PayPal.

Want no restocking fee? Exchange for the correct eligible part or take store credit.

Return & Fee Schedule

This table shows the return shipping and fees for each type of return.

Return & Fee Schedule

Eligible returns, fee deductions, and refund options

Return Reason / Condition Return Freight Restocking Fee Processing Fee Refund Type
Exchange or Store Credit
Item matches the part number purchased and does not fit. Exchange for another eligible part, or take store credit. 		Buyer Pays 0% (Waived) 0% (Waived) 100% Exchange / Credit
Unopened / Brand New
Original factory packaging intact. Refund to the original payment method (Days 0–15). 		Buyer Pays 10% 3% Original Payment
Opened Box / Part Ordered Does Not Fit
The item received matches the part number purchased. The box was opened, or the part does not fit (Days 0–15). 		Buyer Pays 20% 3% Original Payment
Approved Return (Days 16–30)
Eligible unopened or opened-but-unused return after 15 days 		Buyer Pays 0% (Waived) 0% Store Credit Only
Item does not match the part number purchased
The item received is a different part number than the one on the order, or we confirm a defect. 		Prepaid Label Provided 0% 0% 100% Refund / Exchange
Ineligible / Final Sale Items
Electrical and fuel parts, engine internals, installed or test-fitted parts, and the other final-sale categories below 		N/A N/A N/A Non-Returnable
Please note: Outbound shipping is refunded when a different part number was sent, or the item is defective. The 3% processing fee is not charged on PayPal. All returns require prior written approval and an issued RMA number before shipping. Unauthorized returns will be refused. If a card was charged and the order has not shipped, cancellation is 3%. PayPal cancellations have no fee.

What We Accept

  • Yes: Unused, resalable, original packaging. Unopened is a 10% restocking fee, plus the 3% processing fee, if refunded to the original payment method.
  • Opened but unused, or the wrong part was ordered: May be accepted at our discretion, at a 20% restocking fee, plus the 3% processing fee, if refunded to the original payment method.
  • No: Installed, test-fitted, used, damaged, incomplete, or kit pieces returned separately.

Final Sale (No Return / Exchange / Credit)

  • Electrical & fuel parts (stators, regulators, CDI/ECU, coils, sensors, pumps, injectors).
  • Engine internals, turbos, clutch kits, and body parts.
  • Seats, covers, bars, grips, levers, foot controls, fairings/plastics — final sale once fitted or opened from new-in-box.
  • Clearance, open-box, special orders, custom/made-to-order, and machining once labor starts.
  • International orders unless we issue a written RMA (buyer pays all freight, duties, and fees; the restocking rules above still apply).

Verified manufacturing defects are handled under manufacturer warranty / inspection — not as a standard return. Report damage in transit within 7 days of delivery with photos.

After We Receive It

  • Inspection: usually 24–48 hours (not weekends/holidays).
  • Card refunds: typically 3–5 business days (up to 10). PayPal is usually faster.
  • No RMA, no tracking, or failed inspection = no refund.

Mandatory consumer-law rights (including Australia ACL and, where applicable, UK/EU cooling-off for standard stock) apply to the extent required and are not waived.

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