CI Motorsports Return & Refund Policy
READ THIS FIRST
- Email [email protected] for an RMA. Review and a response back takes 1–3 business days.
- Do not ship until you have a written RMA number. Then ship and send tracking to us within 7 days.
- A chargeback is not a return. No refund until we receive and inspect eligible merchandise. We will contest disputes that skip this process.
How Refunds Work
- Start within 30 days of delivery (carrier tracking date).
- Days 0–15: Eligible refund to original payment, minus restocking (below) and a 3% processing fee (not charged on PayPal).
- Days 16–30: Store credit only. Restocking is waived.
- You pay return shipping. Original outbound shipping is not refunded unless we shipped the wrong item or it is defective.
- Our shipping error: Full refund or exchange on the affected items; we cover reasonable shipping we approve in writing.
Fees
- Unopened / sealed: 0–10% restocking (set at inspection).
- Opened box or you ordered the wrong part: 20% restocking.
- Exchange or store credit: restocking waived.
- Cancel before ship: 3% (not PayPal). After pulling & packing: 20%.
Want no restocking fee? Exchange for the correct eligible part or take store credit.
What We Accept
- Yes: Unused, resalable, original packaging. Unopened is the standard.
- Opened but unused: May be accepted at our discretion, at 20% if refunded to the original payment method.
- No: Installed, test-fitted, used, damaged, incomplete, or kit pieces returned separately.
Final Sale (No Return / Exchange / Credit)
- Electrical & fuel parts (stators, regulators, CDI/ECU, coils, sensors, pumps, injectors).
- Engine internals, turbos, clutch kits, and body parts.
- Seats, covers, bars, grips, levers, foot controls, fairings/plastics — final sale once fitted or opened from new-in-box.
- Clearance, open-box, special orders, custom/made-to-order, and machining once labor starts.
- International orders unless we issue a written RMA (buyer pays all freight, duties, and fees; Section 2 restocking still applies).
Verified manufacturing defects are handled under manufacturer warranty / inspection — not as a standard return. Report damage in transit within 7 days of delivery with photos.
After We Receive It
- Inspection: usually 24–48 hours (not weekends/holidays).
- Card refunds: typically 3–5 business days (up to 10). PayPal is usually faster.
- No RMA, no tracking, or failed inspection = no refund.
Mandatory consumer-law rights (including Australia ACL and, where applicable, UK/EU cooling-off for standard stock) apply to the extent required and are not waived.