Terms of service
At CI Motorsports, customer satisfaction is our number one objective. If you receive a product other than what you ordered, or if your order is incomplete or damaged, please CONTACT US IMMEDIATELY and we will work with you to remedy the situation.!!
In the event that you need to cancel or return an item please email: sales@cimotorsports.net or give us a call.
Return/Cancellation/Exchange Terms:
1. All cancellations and returns must be authorized by CI Motorsports, please read below to see where you fit in..
5. NO RETURNS ON: Electronics, turbocharger's, clutch kits, body parts, fuel system components, and engine internals. All custom machine shop work such as heads, blocks, turbos, and manifolds cannot be canceled once work is started on them. These are custom built items for you so please be considerate.
7. Special Order Items cannot be returned for refund or exchange unless defective. We can offer exchanges on all defective items thru the manufacturer.
8. Refunds take 24-48 hours for us to process. If order was paid with a major credit card you will need to allow 3-5 business days for the refund to post back to your account. PayPal refunds are instant but we still need time to process your order refund.
Address Verification:
We verify all transactions made through our payment processor. Your credit card billing address must be up to date and match or your payment will decline. If paying with PayPal we prefer you to have a confirmed address, if you do not have a confirmed address your order may be held until we can confirm the payment and details provided are legitimate.
International orders:
All overseas orders must be paid via wire transfer or thru PayPal. Wire transfer instructions will be provided once order information is submitted and contact has been established. If you are a repeat customer we can accommodate you with other payment options.
Processing Time:
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. CI Motorsports does not offer same day shipping. All order payment must clear before we can ship your items.
Order Processing/Tracking:
Tracking numbers are distributed by email at the end each business day. We request your patience when placing an online order; we will send tracking information as soon as it becomes available. In our fast-paced modern society, it is difficult to realize at times that orders can only move at the speed of man.
Shipping:
As a customer, you are welcome to call or email to check stock and availability before ordering. Based on this, any wait under 2 business weeks (10 days) for shipment is deemed acceptable. This means that an online order for an item that is out of stock for 2 weeks or less will be kept. Online orders for items backordered longer than 2 weeks will be canceled automatically, UNLESS it is noted to be a 'special order item' or the longer time frame is noted on webpage for the product. If we cancel a backordered product on your order, we will generally ship the other items, unless they are directly related to the omitted item. Orders sometimes ship from multiple locations for the sake of speed and convenience, therefore you may receive parts of your order at separate times.
Purchase Agreement:
By accepting delivery of any product delivered from CI Motorsports, you ("Customer") agree to be bound by the terms and conditions listed above. You and CI Motorsports agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and CI Motorsports. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from CI Motorsports